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Common purchase queries answered

Orders and Shipping

Domestic Orders (within India):  It takes 2-3 business days for order processing, further 5-7 business days to receive your product.

International Orders (US, UK and worldwide) : It takes 3-5 business days for order processing, shipping takes a upto 10 business days depending on location.

In case the item/(s) you ordered is not in stock then manufacturing the products and processing the order can take 10- 28 days depending on the product. 

Click here to create an account. Enter your email address and password. Click “Register.” Your account should be created after you click “Register.” 

Please email at sales@antsceramics.com for change in shipping address.

  1.  Once your order has been shipped, you will receive a confirmation email containing the shipment details and a tracking number so that the shipping progress of your order can be tracked. 
  2. If you have an account go to the account page and view your order history. Find the order you are looking for and click the link where you can track the status of it. 
  3. If the order was placed as a guest, the status of the order can still be viewed from the “Order Tracking” section, available here.. 

Most likely yes! We ship almost everywhere in the world. To find out if we ship to your country, place an item in your cart, select “View Cart”, and then “Check out!”. In the first checkout step- Shipping Info- select the ‘Country’ pull-down menu. If your country is included in that list, then we ship to you! If your country is not included, you, unfortunately, won’t be able to place an order.

We work with payment companies like Paypal, Stripe and Razorpay to process all of our transactions. All of the credit card information is managed within their system and we are unable to see credit card details in your account.

We charge 18% Goods and Service Tax(GST) for sale within India. 

Common purchase queries answered

Orders and Shipping

Following situations may arise for return: Item was defective, Item was damaged during the Shipping ,Product(s) was/were missing or Wrong item was sent by the Seller

The buyer needs to raise the return request within 10 days from the date of receiving the product.

Please email at sales@antsceramics.com in case you received a wrong item. 

Please email at sales@antsceramics.com in case you received a damaged item. 

Please email at sales@antsceramics.com for any order modification.

Please email at sales@antsceramics.com for any cancellation or order modification.

Yes. You can backorder items. However please note that manufacturing such not in stock item/(s) and processing the order can take 10- 28 days depending on the product. 

Free Worldwide shipping

We offer free worldwide shipping on all orders above US $1000 or equivalent foreign currency.

Product of Global Benchmark Quality

Ants' alumina labware has emerged as a global benchmark for excellence.

100% Secure Checkout

We ensure secure payments by using trusted payment providers such as PayPal, Stripe and Razorpay.